BSF

QUESTIONS & ANSWERS

Q: How do I get a price quote?

A: Submit an RFP or contact us at 877-777-5994.

Q: What is the ordering process?

A: If you would like to place an order with us after receiving a quotation, we will provide you with a pro-forma invoice and request a deposit. Once the deposit is received we will send you a confirmation via EMAIL of your order with any specific project information. We will follow up with you regarding shop drawings, specifications and any other necessary information. We accept check, cashier checks or wire transfers as forms of payment. The lead times for each project are different depending on size and installation, so your sales representative will discuss the best possible solution for your project with you. We will follow up with you during manufacturing to let you know the status of your order. Before shipment, we will request the final balance of payment and release the shipments to you.

Invoice Terms:

  • Case Goods/Upholstery/Lighting- 50% deposit/50% before delivery
  • Textiles/Wallcovering- 50% deposit/ Net 30 with approved credit.

Q: Do I have to pay sales tax?

A: Rules vary by state. If goods are taken possession of outside the state of Texas, you will not have to pay sales tax to us; however you will have to remit sales tax to your state. Most of the state income tax forms have a method of paying sales tax along with the state income tax.

Q: How do I clean my products?

A: Download this cleaning care pdf

Q: Does BSF Offer Credit?

A: Credit Approval:
All orders are subject to credit approval for open accounts. All new accounts must be approved by our BSF Credit Department. Please submit current financial information and trade references to:

Brand Standard Furnishings
2002 Timberloch Place, Suite 200
The Woodlands, Texas 77380

Order Acknowledgement:
Upon credit approval your order will be acknowledged and identified by a sales order number. When making reference to your order, please use this order number. Your acknowledgement is a detailed description of our interpretation of your order, pricing, shipping information, and estimated delivery date.

Order acknowledgement is the final agreement between BSF and the customer superseding all previous communications regarding the order. BSF will not be responsible for errors made on orders placed by phone without written confirmation.

Q: Where can I get the status of my order?

A: You can contact your representative regarding the status of your order.

Q: What if an item is damaged upon delivery?

A: Any damages should be reported at the time of delivery: Items should be noted on your delivery ticket, signed by the delivery party that the items came damaged and photographed at the time of delivery.

Q: If an item is damaged how long will it take to receive a new one?

A: Please contact us and we will work with you to remedy the situation.

Q: How can I check on fabric/wallcovering availability?

A: Please contact your local representative for product availability and pricing.

Q: How do I care for my furniture?

A: To make your furniture last longer, we recommend you rotate your seat and back cushions every month. We also recommend that you regularly vacuum your fabric lightly. Click here to download our complete Cleaning and Care instructions.

Q: Can I supply my own fabric (COM) when ordering/specifying furniture?

A: Yes, we accept COM. Please work with your sales representative to ensure that you are sending sufficient yardage to the correct location. Yardage requirements depend on the width of the fabric, as well as the repeat of the pattern.

Q: Are there storage fees?

A: BSF will determine order warehousing approval on a case-by-case basis. Orders that can be accommodated will be limited to a maximum of 30 days storage and must be invoiced at the time of storage. Orders that exceed factory storage capacity will be transferred to local storage facilities subject to current storage rental rates and handling-transit charges. Storage charges must be paid prior to order release to shipping.

Q: What is BSF’s warranty?

A: BSF stands behind the integrity of every product and we will work with you to assess the reason for any issue and take the best course of action. If you discover an issue please contact your representative for immediate attention. Click here for more information on our Warranty.